Ordering
Forms to request a quotation and subsequently place an order will soon be available on this website.
In the meantime orders may be placed by email to .
Ordering by Email
To provide a quotation we need:
- Name of tower (e.g. church dedication and location)
- Email address for correspondence
- Number of bells
- Muffles required, either
- Single (half)
- Double (full)
- Second muffles for fitting with our single muffles to fully muffle your bells.
To complete the order we need:
- Full name and address of the person ordering the muffles
- Clapper Measurements form completed (see below)
- Individual clapper photos showing the striking face
- Muffles ordered and for which bells, either
- Single (half)
- Double (full)
- Second muffles for fitting with our single muffles to fully muffle your bells.
- Name of the person or group the invoice is to be made out to
- Delivery address for the muffles (if different)
- Mobile number for tracking information from courier
All orders and correspondence will be dealt with as quickly as possible but, if you need muffles for Remembrance Sunday, please remember to order in good time.
All details submitted will be used and stored only for the purposes of providing a service to customers of Big Wilf’s Bell Muffles and will not be shared with any other 3rd party.
Due to insurance reasons we are unable to knowingly supply customers in North America or Canada.
Postage and Packing
Our carrier is CSM Logistics who use the Parcelforce system - Next Day Delivery - Monday to Friday.
We will need an email address, postal address and mobile number for the courier and text messages and emails will be sent by CSM advising of delivery timeslots.
Carriage is charged at £9.10 (£10.92 inc VAT) on all consignments to UK Mainland and Isle of Wight only. Weekend delivery is available for an additional charge. Please ask us should this be required.
Carriage to the Scottish Highlands, Northern Ireland and outside of the UK is at cost; please ask for a quotation when ordering.
Payment
VAT is chargeable on all of our goods. For all PCC’s and churches, we offer 30 days date of invoice credit terms.
All of our muffles are eligible expenditure under the Listed Places of Worship Scheme for a grant to the value of the VAT which should mean your PCC can recover the VAT on muffles. Some more information about it is here.
Warranty
All muffles are warranted 2 years from the date of invoice providing that the instructions which come with your order via a letter from Big Wilf’s Bell Muffles are followed precisely. Fair wear and tear and misuse is excluded from our warranty. As all muffles are bespoke and made to order we reserve the right to only provide a repair to the product where it falls short of the intended purpose.
Measurements
Bell weights are an approximate guide to muffle size, but not ideal as clappers can vary considerably in size and design. We prefer circumferences of clappers as it provides more accurate data for us to work to. The below diagram details all of the details we require from metal clappers.
Download our Standard Clapper Form or Wooden Shafted Clapper Form.
NB - Muffles are made to fit each individual bell. Please measure as accurately as possible. We suggest using a length of cord to wrap around the clapper, mark it and measure the length to get the most accurate measurements. Or a dressmaker’s tape measure.
We request that all customers take a photo of each of the clappers as this helps in the manufacture of your muffles (see example).
* Any unevenness or sharp edges on the metal (e.g. when a bell is overdue for quarter-turning, or ridges caused by tuning) can damage muffles. If this is the case, please let us know and a thicker leather can be used for the contact surface of the muffle.
The measurement of the height of the clapper ball may cause some confusion. Here are some examples of different types of clapper - the measurement required is the distance between the yellow lines.
